Luaris Digital LLC – Last Updated: 07/31/2025
Overview
This Cancellation & Refund Policy outlines the terms and conditions under which cancellations and refunds may be requested by clients who purchase digital services from Luaris Digital LLC. Our goal is to be transparent while protecting the time, effort, and resources involved in delivering personalized digital solutions.
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1. Non-Refundable Services
All services provided by Luaris Digital LLC are tailored to each client and delivered digitally. These include:
- Landing Page Design
- Responsive Website Design
- SEO Optimization
- Social Media & Forms Integrations
- Personalized Guidance
Due to the nature of digital work and its custom implementation, all sales are final and non-refundable, unless otherwise stated in this policy.
2. Cancellations Before Work Commences
Clients may request a cancellation within 48 hours of purchase, provided that no work has begun. In such cases:
- A refund of up to 80% may be issued to cover administrative costs.
- Requests must be submitted in writing to administration@luarisdigital.com.
3. No Refunds After Work Has Started
Once any part of the project has been initiated—including meetings, onboarding, research, design drafts, or technical configurations—no refunds will be granted.
4. Errors or Performance Issues
In rare cases where Luaris Digital LLC is at fault for:
- Delivering subpar results compared to the agreed scope
- Not delivering an essential part of the service
Clients may be eligible for one of the following:
- Free corrections and revisions
- Partial refund determined case-by-case after internal review
5. Monthly Maintenance Services
- Maintenance is billed monthly in advance.
- Clients may cancel any time before the next billing cycle.
- No refunds will be issued for the current billing cycle after cancellation.
6. How to Request Cancellation or Refund
Send an email to administration@luarisdigital.com including:
- Full name
- Service purchased
- Order number or invoice ID
- Reason for cancellation/refund
- Screenshots or files (if applicable)
All requests are reviewed within 3–5 business days.
7. Policy for International Clients
This policy applies to all clients globally. Luaris Digital LLC operates under the laws of the State of Wyoming, USA, and complies with international digital commerce best practices.
8. Modifications to This Policy
Luaris Digital LLC reserves the right to update or revise this policy at any time. The latest version will always be accessible on our official website: https://luarisdigital.com